One address, and the reason there is nothing beside it

Every other channel a site of this sort might offer carries a cost falling on the reader rather than the editor, so there is one address and no alternative to it. No "contact form" (the box asking for a name, a company and a reason before it will take a sentence) appears on any page: a form collects more than a correction needs, and delays the part with any value in it.

There is no telephone number either, and for much the same reason. An unanswered line costs a caller more than a blank space ever did, as anybody who has waited on one will confirm, and an honest silence beats a ring tone with nothing behind it.

Write to [EMAIL: casella della redazione]. That address also sits on the privacy notice, where it serves as the point of contact for a data protection request, and the repetition is deliberate, since nobody should hunt through nine pages to find who answers for them.

What a correction needs in order to be made

A message naming the page, quoting the line and attaching the source is taken first, before anything else waiting, and the change usually follows the same day. The attachment is the part of a message that does all of the work. Four of them settle an argument on their own: a register entry, a winners page, a decision on an authority's own site, and a company announcement made under "disclosure rules" (what a listed company must publish to the market).

Without one, the matter falls back to where the error began, one assertion against another, and climbing out of that condition is the whole purpose of this site, though we will still look, the wait will be longer, and the outcome is often a line marked "unverified" (our label for a claim with no reachable source) rather than a line corrected.

A page that changes takes a new "revision date" (the day somebody rewrote the words on it) there and then, not in a monthly sweep. A date that moves to a calendar is not a date, and a yearly find-and-replace on the date is how a guide comes to date a market's opening to whichever year it happens to be.

The corrections that actually arrive

Six kinds turn up often enough to list, and the first three concern the record, which is where most of them begin: a licence has lapsed, passed to another company, or changed its "licence number" (the string a register prints beside the holder) since that register was read. A body has renamed a category or dropped it, so that our wording is left at odds with theirs, while a result recorded as a win proves to have been a "placing" (runner-up or third, a different thing, and never written as a win).

The other three concern the page. A score has moved since the day printed beside it; a brand has changed hands, altering the "group line" (the sentence naming a brand's owner) without touching the award; a link has died, which on a site built out of other people's archives happens weekly rather than yearly.

All six are welcome, and the last is the one readers hesitate over most, although a dead link is anything but trivial here: it is often the first sign that a body has quietly dismantled an "archive" (its pages for past years, kept at fixed addresses), and hearing that from you beats discovering it two years later!

What will not be changed, and why that is not stubbornness

A decision of a regulator stays on the page for as long as it stands on that regulator's own register. Removal of such an entry is not a thing within our power to grant. An operator's assurance that a matter is "closed" (settled, paid, or simply old by now) is not the same document as a register no longer carrying it.

Withdrawn, quashed or replaced, a decision comes off at once, and the page recording that fact is the whole of what we need, while a decision aged out of a register's "retention" (the period for which a body keeps a record published) stays with a note about that window, since a register which forgets is not a regulator which forgave.

Nor will a page change because a brand dislikes the company it keeps, when several of our pages print an award and a "complaint record" (what an independent portal has logged and adjudicated) side by side, and a request to separate the two is a request to publish half a page.

Three things this address cannot do

No accounts are held here. A blocked balance, a stalled "verification" (an operator's check on who you are) and a withdrawal that has not arrived lie beyond anything this address can reach. Three doors exist for that, and they open in order: the operator's own "formal complaint" (the written step its terms describe), then whichever "dispute resolution" service those same terms nominate, then the authority behind the licence; a case begun at the second door is the commonest one to stall there.

Nothing here can set or lift a self-exclusion, nor see whether one exists, that record being held by the operator and by the "scheme" (a national register, in the markets that have one). The responsible gambling page carries the service for each market our lists cover, every address checked on the day of publication.

And no message from this address will tell you whether a casino is a good idea for you, since that is a question about your circumstances rather than about a licence or a trophy.

Messages that go unanswered

Proposals to purchase a link, to lodge an article, to slide a sentence into a published page, or to raise the "revenue share" (an affiliate's cut of what a house keeps from a player) in return for a higher place get no reply. Placement here is not on sale, and stating that once is cheaper than restating it every month!

Requests to reuse our tables with attribution are answered, and the answer is usually yes, because the figures in them belong to the registers, the bodies and the portals that published them: nobody here claims a property right in a fact, and what is ours is the arrangement and the prose around it.

Anybody claiming to be us

No message from this address will ever ask you for a password, a payment, a card number or a copy of a document, in any circumstances whatever, because a site holding no accounts has no use for any of those, which makes the rule easy to keep and easy to check.

Neither does this masthead answer for the sister sites of the same group. A figure printed on this domain is ours to mend however widely it has been copied, and a figure on one of theirs is not ours to defend, which cuts both ways and is meant to.

The shortest useful message

For an award, give the body, the category as that body writes it, the year and the address where the result sits; for a figure, the page and the date beside it. A request to add an "award-winning" line with none of those four attached is the one message nobody here can act on.

Everything else can follow afterwards, and a short note with a link travels further than a long one without. That is the method of these pages, applied to an inbox instead of to a page.

Questions